NESPRESSO by Krups XN760B40 Citiz and Milk Coffee Machine, 1710 Watt – Silver
NESPRESSO by Krups XN760B40 Citiz and Milk Coffee Machine, 1710 Watt – Silver
Updated retro-modern design, with an integrated milk frother. With its new design, CitiZ and milk continues to please both Nespresso coffee drinkers and design lovers, adding a touch of elegance to coffee rituals around the globe.
The user-friendly features include two programmable buttons with automatic flow-stop for Espresso and Lungo coffee preparations, as well as a removable drip tray for taller glass recipes. Fitted with an Aeroccino, optimized in space, which prepares perfect milk froth and hot milk automatically, CitiZ and milk allows you to create an endless number of milk-based coffee recipes at the touch of a button.
The user-friendly features include two programmable buttons with automatic flow-stop for espresso and lungo coffee preparations, as well as an adaptable drip tray for a taller recipe cup. Fitted with an Aeroccino, CitiZ and Milk allows you to create an endless number of milk based coffee recipes at the touch of a button.
Espresso, lungo and different milk-based recipes
The two automatic buttons for espresso and lungo can be also reprogrammed to customised volumes and are back-lit for ease of use. With the integrated Aeroccino, you can prepare creamy hot milk froth for creating all kinds of delicious milk-based recipes. Thanks to the adaptable and folding drip tray, the CitiZ and Milk coffee maker is also ideal for taller recipe cups.
High Pressure Pump and Optimal Heat Control System
The 19 bar high-performance pump offers barista-style coffee every time, optimally extracting the delicate flavour and aromas of each coffee capsule and creating an incomparably dense and unctuous crema. The optimal heat control system reaches the ideal temperature in just 25 seconds.
The automatic energy saving function turns the machine off after 9 minutes of inactivity (this duration may be extended from 9 to 30 minutes) making your life easier and consuming 60 per cent less energy than a model rated as (A) according to FEA/CECED labelling.
Each machine includes a welcome set with 16 capsules. Try each Grand Cru to find your favourites.
Nespresso Capsule System
The Nespresso capsule system delivers taste and aromas thanks to the preparation of high-quality coffees in hermetically sealed and recyclable aluminium capsules for coffee enjoyment at the peak level.
The Nespresso Club
The Nespresso Club is always there for you; online, by telephone (24 hours a day, 7 days a week) or in one of their Boutiques. Order your Nespresso capsules, receive personalised advice and obtain technical support for your machine: whatever you are seeking, the Nespresso Club is with you every step of the way.
They also offer a capsule recycling service to all Club members in mainland UK and ROI.
The Positive Cup
They believe that each cup of Nespresso has the potential to not only deliver a moment of pleasure but also restore, replenish and revive environmental and human resources. In effect, a cup of coffee that can create a greater value for society and the environment.
This is the Positive Cup vision and continues Nespresso’s commitment to sustainability in coffee sourcing and consumption.
Q:How can I pay for my order?
PayPal is the only method of payment that we accept. All items must be paid for prior to dispatch. We are unable to take an order and hold it pending payment.
Q:When will payment be taken for my order?
Payment will be taken when you place your order. We will then endeavour to get your item posted out to you on the very same day.
EU/UK TERRITORY INFO
EU/UK Territory Model:
This product is Factory unlocked and sealed. If you wish to use the phone outside
the EU/UK the phone should be activated with a SIM Card issued from a mobile operator within UK/Europe. (as defined EU/EEA, Switzerland and the following Non-EEA countries Albania, Bosnia, Herzegovina, Former Yugoslav Republic of Macedonia (F.Y.R.O.M), Monaco, Montenegro, San Marino, Serbia and Vatican City.) Please note the handset will work outside the EU/UK, to use SIM cards from other regions, a cumulative call over five minutes must be made first with the SIM card from European operators/ UK Operator.
We reserve the right to review large order (price/quantity) to make sure the delivery and contact information is correct which may cause 1-2 working days delay
Q:How will I know when my order has been sent?
As soon as your order is despatched from our Warehouse you will be sent an email to confirm that it’s on its way. From that time we would expect you to receive your order within 3-5 working days for deliveries within the UK or 5-7 working days for deliveries overseas.
Q:Once my order has been dispatched when will I receive it?
From the time you receive your despatch confirmation email we would expect you to receive your order within 3-5 working days for deliveries within the UK or 5-7 working days for deliveries overseas. Please note we have to allow 7 working days for delivery inside the UK and 15 working days for deliveries outside of the UK to have passed before we’re able to investigate the item as ‘Lost In Post?.
Q:Do you charge for delivery?
The cost of delivery changes depending on which country we are delivering to. Please check the Postage and payment tab on our listings for current costs. Delivery within the UK is free.
Q:What do I do if I have not received my order?
Should your order not arrive within the estimated time please see ‘Once my order has been dispatched.
Q:When will I receive it?
Please contact us so that we can class the item as ‘Lost In Post’ and investigate with the delivery company. Please remember that we cannot investigate any missing orders until 7 working days have passed for UK deliveries and 15 working days for overseas deliveries. We ask that you ensure you report any items not received within 40 days of dispatched as after this time we may not be able to replace or refund your item. One of the items is missing from my order.
Q:What do I do?
All items are despatched individually, in separate packaging. Sometimes items that are ordered on the same day may arrive with you on different days. We will send you an email to let you know when each item is on its way.
Q:What happens if I am not at home to accept my delivery?
Most of the products on our site do not require you to be at home to take delivery as they will fit through your letterbox. In the event that you have ordered a product which will not fit through your letterbox, and you are not in to take delivery, then the postal service will follow their usual procedure. For UK orders this usually means a card is left to notify you of an attempted delivery and the item will be held at your local sorting office. For items attempted for delivery by a courier service they will also leave a card and allow you to arrange for redelivery or collection. For International orders please refer to your local postal company for their standard procedure incase this differs to the UK.
Q:Which countries do you deliver to
We deliver within the UK (no delivery charge) and to all countries belonging to the European Union (E.U. countries). There is a charge per item on deliveries to any country within the EU. Please note that we are unable to ship Books and Electronics outside of the UK.
Q:Am I able to change the delivery address to something other than my registered Paypal address?
At the moment we are unable to deliver to an alternative address.
Q:All items will be posted to your Paypal address. Do you deliver on Bank Holidays?
Bank Holidays are not classed as working days so we don’t include these in our estimated delivery times. In this instance you should expect delivery on the next working day.
Q:When you ship overseas do you combine postage charges /send items together?
All items are sent individually. Postage for items shipped overseas is charged per item. This is to ensure a more efficient and faster delivery of your goods.
UtekAppliances.com is owned and operated by LSJ Enterprises Uk Ltd
VAT registration No.GB186071106 LSJ Enterprises Uk Ltd is a registered company in England & Wales – Company No.8624856
LSJ Enterprises Uk Ltd Armytage Road
Tel:+44(0) 1484950489 (Local Rate) 9:30am – 5.30pm GMT
Email us via our contact us formhere
UtekAppliances.com will deal with all your enquiries most effectively by email. This allows UtekAppliances.com to document all correspondence and should be your first point of contact.
UtekAppliances.com customer Service team operates 5 days a week (Mon-Friday) from 9:30am 5:30pm GMT email:
The following information is an agreement applicable to all customers of UtekAppliances.com between those who obtain services and products sold upon www.UtekAppliances.com and LSJ Enterprises Uk Ltd. Our Terms and Conditions will be applicable to all our customers who visithttp://www.UtekAppliances.comor make a valid purchase on the website. Your information will be stored and used in an appropriate manner in accordance with the Data Protection Act 1998.
1. UtekAppliances CONTRACT OF SALE
This Contract of Sale is formed between UtekAppliances and the Customer upon completing and submitting the electronic order form through our website, you (The customer) will be agreeing to the following Terms and Conditions and are making an offer to purchase goods from UtekAppliances.com. Our acceptance to your offer will only be considered complete at the time we send the despatch confirmation e-mail is sent to you, on some occasions it may be the case that completion is when the goods you ordered are despatched, or whichever scenario happens first.
If for any reason your order is rejected before we accept your offer and payment has been taken, we will refund you immediately. Any goods upon the same order which we have not confirmed in the despatch confirmation e-mail that have not been despatched to you do not form part of the binding contract between you and LSJ Enterprises UK LTD.
1.1 Age Related Sales
Any orders placed by those under 18 years of age on the UtekAppliances.com website must be with the consent of a parent or carer with any subsequent information given by the child to be done so with the consent of a parent or carer. LSJ Enterprises UK LTD also requires the cardholder to be available in order to give information in cases where an individual under 18 years of age is placing an order. The Contract of Sale is only upheld providing the above-mentioned terms are upheld.
1.2 Unauthorised Sales
UtekAppliances.com will endeavour to process all orders efficiently and effectively, should LSJ Enterprises Uk Ltd believe an order has been placed without the cardholder/account holders permission then the order will be temporarily held pending clarification of this information Please see paragraph 2.1 for further information. In the event an order is confirmed fraudulently the payment provider will be contacted and the contract of sale will be voided.
2. PLACING AN ORDER WITH UtekAppliances PURCHASE FULFILMENT
All sales with UtekAppliances will be initiated directly through UtekAppliances.com website, this site is the only valid location where authorised sales by UtekAppliances will be initiated and the goods and services provided by UtekAppliances (LSJ Enterprises UK Ltd ) will be shown only upon this website.
2.1UtekAppliances.com will only advertise its products on the above-mentioned web page; products will contain an accurate description of the goods being sold as per the manufacturers standard specifications; UtekAppliances.com will not be accountable for human error in relation to product information but will ensure that any problems caused as a result of this will be corrected and that the customer is duly refunded if payment has already been taken. Product images are for illustrative purposes only and may differ from the actual Product you receive.
2.2All products will have a clear and concise indication of stock, UtekAppliances.com reserve the right to alter this stock information at any point during the order process; Customers would be contacted should this have an effect upon their order.
2.3By placing an order with UtekAppliances.com you are signifying that you have read and agreed to the websites terms and conditions and have the capacity and authorisation to make the order.
2.4All customers of UtekAppliances.com will be required to make an account in order to proceed with a purchase of goods from our website.
2.5All orders placed will be subject to the current rate of UK VAT unless the following is applicable Your order is being delivered outside of the EU Zone or where UK VAT is not applicable by law. You have supplied us with a valid and verified VAT number during the order process and are having the item delivered within the EU Zone but outside of the UK. You have a valid reason to be exempt from VAT and in this situation relevant documentation will be required and the purchase will have to adhere to Government legislation i.e. VAT Relief for Disabled people, Overseas British forces (BFPO Addresses)
Should the Customer pay by credit/debit card, his/her card will not be charged until the goods are shipped. Should the order be partly shipped, the value for the goods shipped will be charged.Payments made using the PayPal payment method will be charged in full & immediately, regardless of whether the order is fully or partly fulfilled upon the initial delivery.
2.6 Order Security
If you would like to have your item delivered to an address that is not registered to the credit/debit card our security team will contact you. In some cases we will require further security information and identification to be provided by the customer who will need to email the required information to our security team.
UtekAppliances.com will at times request further information* to validate a purchase, this information will be assessed by our expert security team and then destroyed.
UtekAppliances.com is governed by its own discretion and UtekAppliances.com reserves the right to decline an order at any point during the order process.
*Further information will be defined by each individual order and may vary UtekAppliances.comwill require at times a form of ID to validate customer address and payment details, at timesUtekAppliances.comwill require the customer to contact their payment issuer for further information.
2.7 Payment Methods
UtekAppliances.com currently accepts a wide range of payment methods, each payment method will be subject to the same order security checks and UtekAppliances.com will withhold the right to take full payment for the goods ordered at any point during the order process.
Our available payment methods are as follows: Debit Card/ Credit Card(Visa, Visa Debit, Visa Electron, Maestro, MasterCard) PayPal paymentswill be processed in Sterling GBP () and the applicable conversation rate is required to be paid by the customer.
We also understand that you want to be part of the process throughout the order and delivery of your order. Thats why we have partnered with UPS to bring you theUPS Access Point. A Collections and Drop off locations Designed to make your life easier. We always strive to provide you the best shopping experience possible. You will know the status of your order every step of the way in real-time. We believe that it is important for us and you to know your order status from the moment your payment are submitted for authorization and verification, to the arrival of your product at your doorstep.
UtekAppliances.com will always strive to meet your delivery requirements; thats why we use a wide range of respected courier services that can deliver to most locations without any problems.
The courier services we use are as follows DPD We use this service for both UK and EU deliveries Full tracking is available and for UK deliveries an *SMS along with an email with tracking is always supplied. Royal Mail We use Royal Mail services for both UK shipments and International Packages. International customers can select this service whilst it is also our preferred service for deliveries to Northern Ireland, the Channel Islands and low value UK packages. FEDEX This service is a priority international delivery option and can be chosen by customers who require packages to be delivered worldwide within 2-5 days. UPS -As per FedEx this is a similar service and provides International customers with a speedy priority delivery service. DHL This is a budget priority mail service; it is a better value service compared to the FedEx/UPS delivery options but normally ensures international customers received packages within 3-5 days. Parcel forceWe use this service for international shipments to a number of countries.
All delivery times are stated in working days and do note that in the case of delivery a working day is classed as any day other than weekends or public holidays.
Any purchase made upon a non-working day will only be processed upon the next available working day. For instance. A next working day (UK only) delivery order placed on a Saturday would only be processed on the following Monday for delivery on the Tuesday.
3.1 Delivery address
Items are sent to the stated delivery address provided by the customer on the online order form by the customer.
Should the delivery address differ from the invoice address, the Customer is to provide both addresses when placing the order online. The parcel will be shipped to the delivery address specifically indicated on the form.
3.2 Failed Delivery Attempts
In the event of a failed delivery, depending on the circumstances and the carrier’s policy, the Customer may receive a note of passage i.e., “calling card” in his/her mailbox. If indeed the courier has left a note, the Customer will need to call the carrier in order to arrange a new delivery date, if the Customer does not contact the courier service the item will automatically be attempted delivery the following working day for up to and sometimes surpassing 2 delivery attempts with the exception of Royal Mail packages, these items will require collection after the initial delivery attempt. It also might occur that the Customer does not find a calling card in this case it is the Customer’s responsibility to track his/her orders online with the provided tracking information upon the carrier’s website, in order to view package status information and inform either the courier or UtekAppliances.com customer services of any issues as soon as possible. Should the package not be re-attempted, collected or delivered to and/or by the customer the package will be returned to UtekAppliances.com where a redelivery fee will be applicable.
3.3 Late Delivery
At times a parcel may not be delivered within the expected time allotment or stated delivery time frame given by the carrier and/or UtekAppliances.com and the delay extends too long we would expect the Customer to contact UtekAppliances.com in order to open an inquiry to establish the whereabouts of the parcel, i.e. the parcel may be lost/stolen/missing.
Please do note that in the case of delivery a working day is classed as any day other than weekends or public holidays.
3.4 Loss of the parcel
Should such a situation arise, UtekAppliances.com is compelled to respect the time frames set by the carriers in regard to declaring the loss of the package, processing a claim with the courier and then refunding the shipment or replacing the item for the customer. Hence, the Customer is also bound to the same time-frames:
In order for UtekAppliances.com to officially declare a parcel lost, the Customer has 2 days to declare the loss of a parcel in the UK or starting from the date he or she received the shipment confirmation e-mail. Beyond this time period, no claim will be accepted. *Please note that for International shipments this will be extended in accordance with the courier service you select, we require notification within 2 days of the delivery estimation date.
Should the parcel be declared as lost within the above-mentioned time, UtekAppliances.com will attend to filing a claim with the carrier and may eventually ask the Customer for additional documents to complete the composition of the file’s content. The Customer will then need to send the information as soon as possible.
The carrier gives the final response related to claims within a one to three-week period. The nature of the response can be one of two types: either the parcel is found and then sent back to the Customer by standard procedure, or the parcel is declared as lost by the carrier and UtekAppliances.com informs the Customer. In this case, and in accordance with the customer’s wishes, UtekAppliances.com can make a second shipment of the order or proceed by fully refunding the Customer for the total amount paid.
In the event of loss, UtekAppliances.com will send the customer aNon-Receipt Declaration form, which will be used as part of the investigation process. This form will be a declaration of non-receipt and should further investigation or GPS data prove that the item has been delivered successfully to the correct location then this will be used as part of a legal case towards the recipient. This may or may not involve a police investigation and will not be limited to purchaser of the goods but also the individual/individuals who signed/received the goods at the specified delivery location. Please contact our customer service team to enquire further about this form in the event of any lost goods. Timeframes for completion and replacement will vary on a case-to-case basis.
3.5 Receipt of parcel
When the items are delivered to the Customer, you will be asked to sign for the goods as acknowledgment of receipt. If a parcel comes partly or totally damaged, the Customer’s reservations must be written on the delivery note in the presence of the carrier.Should no reservation be mentioned, the parcel is considered as delivered in good condition and no subsequent claims or UtekAppliances.com will accept complaints. Should the customer want to preserve recourse against the courier, he/she must put in a claim in writing to the courier within 3 days (public holidays excluded) following the day of delivery. Registered letter must send this claim with a form for acknowledgment of receipt.Any unclaimed parcel that is returned to UtekAppliances.com can be sent back to the Customer provided that they repay the delivery fees. Should there be any issues with the package relating to contents, missing or otherwise we would need to be notified within 48 hours of the time of delivery to ensure legitimacy of this claim, otherwise UtekAppliances.comwould be unable to take any further action.
3.6 Exports/Customs The Customer should check with the local authorities of their country of residence about the entry conditions for the ordered items. It is the Customer’s responsibility to make the necessary declaration(s) and/or payment(s) to the appropriate authorities and or officials in their respective country.The Customer should inquire to local authorities on the legalities of importing or using the services and items ordered. Should the customer not accept or reject payment of import taxes or duties then a charge will be applied for the cost of the return delivery and the original delivery of the item, the charges will be removed from the customers refund upon return of the package.
The Customer should make sure that the technical specifications detailed by the manufacturer respect the legislation of their respective country.UtekAppliances.com cannot be held liable if the Customer does not respect the legislation of the country in which the items will be introduced.UtekAppliances.com will ensure all documents that are required to be provided by UtekAppliances.com i.e. FCC Forms will be inclusive with applicable parcels as standard.
4 REFUND AND EXCHANGE POLICY
We hope that you will be happy with any purchase you make from UtekAppliances.com. However we understand that at times items may not be as expected and should you wish to return an item, you may do so within the timescales and conditions outlined below.
4.1 UtekAppliances Distance Selling Regulations
All online purchases are subject to distance selling regulations; this allows Customers to purchase an item from our website and then return the item should it not be required or not expected for full refund within 14 Calendar days of receipt. To enable this we require the item to be returned with a proof of purchase, in a resalable ‘as new’ condition and in accordance with the UtekAppliances returns policy.
If you are returning a product, you must confirm your order number or supply proof of purchase.
If we are unable to verify your proof of purchase, we regret that we will be unable to issue a refund or exchange. Your statutory rights are unaffected.
If you choose to return an item, please do take care of it whilst it is in your possession. Please return your unused product; with the original packaging, accessories and manuals. Promotional bundles must be returned in their entirety in order for this to be refunded. See below for exclusions:
Distance Selling Regulations specifically excludes the following:
– Opened entertainment products (computer software, movies, music, video games, memory cards and USBs) as these will be deemed used;- Products purchased with a subscription contract (unless purchased at distance, where you must inform us of your intent to return within 14 Calendar days)- Items ordered especially for you (i.e. from the manufacturer)- Any items that we have had to modify to fit in with your installation requirements (e.g. items that have had holes drilled through them).
In the event that the services are provided with your agreement prior to the end of this 14 Calendar day cancellation period, you lose your cancellation rights from the moment that the services are provided to you.
If you return a used item, we reserve the right to refuse a refund or reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected
For all goods purchased online and returned within 14 days we would expect all goods to be returned in a resalable ‘as new’ condition and the goods must not have been used. This would require product seals, packaging and contents to be intact. We do understand that box seals would need to be broken to assess the item however we would request that due care and attention is taken not to damage the package when the seals are removed.The extent to which a customer can handle the goods is the same as it would be if you were assessing them in a shop.
A refund of all monies received, including the outbound delivery cost, within 14 days of cancellation of the services contract or within 14 days of receiving goods back will be processed as standard. If you are able to provide proof of return before you receive the goods back, you should receive a refund within 14 days of sending that proof.
In the case of unwanted goods UtekAppliances will not cover cost of the postage fee incurred to return the goods to us.
UtekAppliances currently offer a Free delivery service and this would be classed as our basic rate, please note that any difference in cost between this and your original chosen delivery fee will not returned.
In the case of faulty goods or incorrect goods returned within 14 days, If you choose to have the goods delivered by more expensive means than the cheapest standard delivery option offered/available, you will not receive a refund of the full outbound delivery cost, but only the cost of the standard delivery option which could have been chosen.
RETURN DELIVERY FEES:If the Customer decides to return their parcel by their own means, the refund of the expenses will not exceed the minimum delivery charge required by a trusted parcel service to return the item to us. Any service used above and beyond the standard rate will not be covered under this policy. Proof of posting will be required. Please ensure UtekAppliances.com Customer Services are consulted prior to any return fees being paid. All postage refunds must be agreed with the UtekAppliancesCustomer Service Team, in writing, prior to return.
Where goods received are faulty or not fit for purpose or as described, customers will have different rights, which are covered by the Return under warranty policies.
It is our responsibility to supply you with the goods that meet your consumer rights.
This Policy does not affect your legal rights.
4.2 SERVICE PLANS AND LOANS
The provider determines returns and exchanges on all subscription services and other cancellations may apply. Any cancellation period will be set out in your agreement with the subscription provider, as applicable or us.
4.3 HOW TO RETURN OR EXCHANGE AN ITEM
Should you wish to return an item, please follow one of the methods below:
4.4 Contact Our Customer Services Team
The simplest way to arrange a return is to email our Customer Services Team -https://www.utekappliances.com/contacts
4.5 Warranty Repair/Replace
This warranty does not apply to any defect in the goods arising from the below Fair Wear & Tear Willful Damage Accidental Damage Negligence by the Customer or any third party. Usage otherwise than as recommended by the Manufacturer Failure to follow the Manufacturers instructions Any alteration or repair carried out without the Manufacturers approval.
This warranty or guarantee is in addition to your consumer rights.
All new products sold by UtekAppliances will have at least a 1-year manufacturer warranty (unless otherwise stated), which is effective from the delivery date. The full details of the term and what is covered will be with the instruction book with your product or upon the manufacturers website.
4.6 UtekAppliances Fair Returns Policy
UtekAppliances operate a fair returns policy, this allows customers who have a faulty item to have the item returned to us for repair, replacement or in some cases a refund. This policy does not affect nor incorporate the 14 Calendar day distance selling regulations policy.
A Customer whose device is faulty within the warranty period will have the right to have their item returned for repair; UtekAppliances.com require customers to ensure their return is authorised by our customer service team, this will require the Customer sending an email to our Customer Services team to identify the reason for return and the required action, after 14 days the outcome of this return will then be at the discretion of the Customer service team. After the return has been agreed a returns reference will be provided and you will be advised on how to return the item to us, all shipping and our Customer Services Team will supply returns information. Any returns that are sent to UtekAppliances without the knowledge or authorisation of the customer services team may be rejected.
UtekAppliances will not take responsibility for any returned items that were not requested by our returns team or purchased from UtekAppliances; this includes SD cards/USB Cables/Cases etc. These items may be destroyed.
4.7 Returning Goods toUtekAppliancesafter 14 Days (FAULTY)
Here at UtekAppliances we are always sorry to hear of any problems that you may be having with your purchase. If a fault occurs within 14 days of purchase then a refund or exchange would be available, should your product become defective after 14 days then your product may be covered under the manufacturers warranty period (Normally for a period of 12 months or more). In all cases where the product is returned to UtekAppliances we would always need to assess and confirm the issue.
Should a fault occur within the warranty period (after 14 days) then it would be processed under the manufacturers limited warranty terms.
In all cases you may wish to visit the manufacturer’s website or contact them directly, very often they may be able to offer troubleshooting and support for the issue you have with your product and this would result in a much swifter process. Please see manufacturer contact details at the bottom of this page.
As your point of sale, UtekAppliances would always be able to assist in a return to our premises and we will then deal directly with the manufacturer on your behalf.
Please be aware that items returned directly to us will experience a longer turnaround time than by contacting the manufacturer directly and that is why we would advise dealing with the manufacturer initially as you would have the problem resolved far quicker that way.
When you return your device, (if applicable) you’ll need to ensure that it’s unlocked and free of security software that might prevent us from being able to access it.
If the device is locked, disabled or out of warranty cover when you return it and we provide you with a replacement device, we may have to charge you the full cost of the device and / or not process a refund (if applicable):
When returning goods to UtekAppliances you’ll also need to supply:
All the original parts
Any accessories or free gifts
Certificates, manuals, and warranty cards
Packaging (Box, Internal Packaging etc.)
Once back with UtekAppliances, providing this is within the warranty period and terms, the item will be forwarded to the Manufacturer for assessment and subject to the outcome of this a replacement (In some cases this may be a manufacturer refurbished item) or repaired item will be returned to the consumer.
All returned goods will be dealt with by UtekAppliances Customer Services at their discretion and will be dealt with accordingly; UtekAppliances will require all contents to be returned and to be in a good to new condition in the event that a refund has been agreed by a member of UtekAppliances Customer Services. This must always be agreed prior to return.
To contact our returns team, please just clickLoginorMy Accountat the top of every page, and then enter your e-mail address and password.
If the item has been returned to UtekAppliances directly then a return would be rejected or subject to associated charges should the item show any signs of the following; Changes to the manufacturer standard settings Attempts to tamper with manufacturer fixings or seals or software. Any personal data upon the unit, removable or not. Seals upon software have been broken The device has non-standardized pin (unlock) code Manufacturer content (Software) has been removed/deleted The issues with the device are not covered by the manufacturers warranty
*UtekAppliances will not take responsibility for lost data as a result of returning a device for replacement or refund
If your return to the manufacturer does not conform to warranty standards and conditions this would be deemed outside of the manufacturers warranty. UtekAppliances would then be unable to provide the remaining warranty on the product and a chargeable repair and assessment fee may be applicable by the manufacturer and/or UtekAppliances for this and future repair work.
This policy does not affect your statutory rights.
4.8 Returning Goods toUtekAppliancesafter 14 Days (NON-FAULTY)
Here at UtekAppliances we want to be sure that you are happy with your purchase and whilst we do not ordinarily accept unwanted goods back after 14 days, we may be able to make exceptions in certain circumstances.
Contact us directly to discuss your return further.
Please do note that in certain cases this will involve a fee being applied for this service
This policy does not affect your statutory rights.
4.9 RETURN CHARGES
In cases where your return is outside of the manufacturers warranty terms a charge may be applicable for the repair and/or the return of the Handset, these charges are variable and dependant on the individual manufacturer; the cost will be provided to the customer in a formal manner and will be required to be paid in order to have the faulty item repaired. Should the customer not wish to pay the repair fee there will be both an assessment fee, again determined by the manufacturer, as well as a returns cost; The returns cost will encompass both the cost for the manufacturer to return the item to UtekAppliances as well as the value of UtekAppliances shipping the item back to the customer.
Upon the provision of a quote for a faulty repair by the manufacturer, the customer will be bound by a 7 day rejection period, should the repair and cost not be agreed within 7 days of the repair quote UtekAppliances will ensure the item is returned to the customer with the aforementioned charges being applicable.
Any repairs carried out on the item without the knowledge or authorisation of UtekAppliances and the manufacturer will immediately void the warranty you hold upon the product.
In cases where items are returned and no fault is found there will be a charge for the assessment and the return of the non-faulty item, this charge will be at the discretion of our returns team.
DISPUTED CHARGES- Where due care has not been taken with the item and a repair fee is required, a charge may be applied based upon UtekAppliances Customer Services and the manufacturers assessment. Should the customer disagree with this assessment then it may be possible to have an independent service centre assess your return. Should the outcome of this assessment be the same as the manufacturer then all associated charges will be forwarded to the customer. Refusal to make payment for these charges within 14 days may result in the manufacturer disposing of your item.
RETURN DELIVERY FEES:If the Customer decides to return their parcel by their own means, the refund of the expenses will not exceed the minimum delivery charge required by a trusted parcel service to return the item to us. Any service used above and beyond the standard rate will not be covered under this policy. Proof of posting will be required. Please ensure UtekAppliances Customer Services are consulted prior to any return fees being paid. All postage refunds must be agreed with the UtekAppliances Customer Service Team, in writing, prior to return.
4.10 INTERNATIONAL RETURNS
All UtekAppliances goods are covered by manufacturer warranty. If in the unlikely event your goods develop a fault please contact your countries product support centre first. Please see the bottom of this page for all contact details. However if no support is offered then the goods must be returned to UtekAppliances within the warranty period at the customers cost. We will cover the cost of returning the item to us only if the item is faulty upon receipt by the customer.
NOTE:If the Customer decides to return their parcel by their own means, the refund of the expenses will not exceed 7.99.
4.11 REFUNDS UPON RETURNED GOODS
When you return a product, well process your refund as quickly as possible and do our utmost to ensure this is within seven working days of when we receive and verify the item. When you return a product that you purchased using a credit card, the same card you used will be credited with the refund.
Should you wish to return an item, please follow one of the methods below:
CONTACTING OUR CUSTOMER SERVICES TEAM
The simplest way to arrange a return is to email our Customer Services team via the contact us form –
4.12 RETURNING GOODS TO UtekAppliances (DISCLAIMER)
When customers are sending goods to UtekAppliances, liability of the package will remain with the customer up until the point of inspection, this is after delivery, we suggest all goods sent toUtekAppliancesare sent using a recorded and insured form of postage; Any loss physical/financial will not be covered byUtekAppliances.
Items damaged in transit en route to UtekAppliances will be the customers responsibility and all claim requirements will be upon the Sender/Customer
Here atUtekApplianceswe want to make your return process as quick and easy as possible. Please do enquire about usingUtekAppliancesreturn services and we may be able to use the long established accounts we have with our postal carriers to help reduce the rate and cost of return.
Very often, using the UtekAppliances Royal Mail or UPS Access Point services, you will find that a considerable saving can be made upon your return costs.
Please note that this is not a free service but it will be a considerably cheaper option for your return. Please contact our customer service team to discuss this in further detail.
5. Fulfilling an Order
UtekApplianceswill use your selected courier to fulfil any order, any dates given as a result of this delivery will be an approximation and may be subject to change; any problems with the received goods will need to be notified within 48 hours of receipt by the customer. Terms of return will be agreed prior to dispatch with our trade or account team and this will be given in writing, otherwise standard timeframes 7 working days will be applicable for unwanted goods. To enable the goods to be returned we require the goods to be kept and held in the same condition as receipt, should the item be damaged upon receipt we require this to be signed for as Unchecked and the damage to be reported immediately to our trade team.Goods that are made to order, or may be specifically ordered to fulfil your order and are not part of our standard stock system will remove your right to cancel the order.
5.1 Returning Goods
All return agreements must be understood and agreed prior to raising a purchase order, otherwise you will be subject to our standard returns details see point 4.3
Should items be in an unwarranted condition after return, UtekAppliancesre serves the right charge for the appropriate repair of the item or reject the return. All returns will be subject to authorisation by our accounts team and we would require the return to be sent back to UtekAppliances using a recorded form of mail.
5.2 Payment of an Order
UtekApplianceswill require payment with the stated terms (usually 30 days) and payment will be made in full for the agreed amount. Ownership of the item(s) will remain with UtekAppliances until full delivery and payment has been made, we reserve the right to reclaim the items should the payment not be made as required.
5.3 Inability to Make Payment
UtekAppliancesunderstand that on some occasions payment may be made later than required, providing you contact and reach an agreement withUtekAppliancesAccounts team this will be accepted, however shouldUtekAppliancesbelieve any of the following situations become applicable to the account holder (Company or Individual) then UtekAppliances reserve the right to suspend or cancel current orders and/or deliveries or agreements betweenUtekAppliancesand the account holder. An application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed. You are unable to make payment of your debts, or threaten to withhold payment of debts due or debts become due and/or are deemed unable to meet the requirements of your debts, this is in accordance with section 123 of the Insolvency Act 1986. In the event that your creditor(s) takes possession of your assets. You breach terms and agreements within our agreed contract. In the event negotiations are made to reach an agreement with creditors over withheld debt that may threaten your integrity to uphold you contract withUtekAppliances. You are subject to an application or order for bankruptcy. Death, illness or incapacity that renders you or your company incapable to deal with any aspect of this agreement. Suspension or intended suspension of services or actions that could result in the foreclosure of your dealings as a company or individual and may threaten your ability to make payment for purchaseUtekApplianceshave any reasonable doubt over your ability to meet the requirement and terms of this contract. In the event that any of the above scenarios be applicableUtekApplianceswould be appreciative should the client inform us directly of this to avoid any attempts byUtekAppliancesto legally reclaim the sums owed in order to settle any outstanding credit. For any detailed information surrounding account or trade enquiries please email our accounts team upon – this will allow for clarification upon any issues surrounding corporate purchasing.
6 PROMOTIONAL/DISCOUNT CODES Promotional/Rebate codes are only valid online and need to be entered in the checkout process to obtain discount. Promotional Codes cannot be used in conjunction with any other promotional offers
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website or provide to You, We make no warranties, whether express or implied in relation to its accuracy.
Images:Product images are for illustrative purposes only and may differ from the actual product.
We reserves the right to repossess any goods that have not been paid for in full and invoice You for any legal, delivery and restocking costs incurred. All trademarks published are the property of their respective companies. UtekAppliances has the right to cancel orders where we deem the order to be fraudulent and also where delivery of products may not be fulfilled. In such cases a full refund will be issued.
English Law and You govern this agreement and we submit to the non-exclusive jurisdiction of the English courts.
Matters beyond our reasonable control
If we are unable to provide this Service because of something beyond our reasonable control such as technical failure, lightning, flood, or exceptionally severe weather, fire or explosion, civil disorder, war, or military operations, natural or local emergency, anything done by government or other competent authority or industrial disputes of any kind (whether or not involving our employees), We will not be liable for this.
When User information is shared with UtekAppliances or any of our Subsidiaries, we reserve the right to use your information to enable UtekAppliances to obtain and/or provide supplementary information and services, this may be for a number of reasons, for example but not limited to, Purchase Feedback, Revenue Protection and Assisting with Delivery. Your information will not be sold nor will it be used inappropriately. By using the UtekAppliances website or any of ourSubsidiariesyou agree to this data sharing.
Should any of the terms and conditions be deemed to be unenforceable in a court of law then the relevant section shall be removed from the terms of sale and the integrity of the remaining terms will be upheld.
9. ALTERATIONS TO UtekAppliances.COM
UtekAppliancesreserve the right to make any amendments or changes to the terms & conditions of sale, the items represented on our website, policies or any aspect of our service. Customers will be subject to the terms of sale at the point of placing an order only and changes will only be applicable to Customers who purchase after any amendments have been made. Content shown on the Utek Appliances website is done so with the permission of the creator and may not be copied or mirrored without the consent ofUtekAppliances.com
Should you have any comments in relation to issues on our website, with our terms and conditions, our service or just a general query then please do not hesitate to contact us.
Tel +44(0) 1484950489 (Local Rate) 9:30am – 5.30pm GMT
We at UtekAppliancesoperate a fair complaints process and using the experience of our employees and the expertise of our Suppliers and/or Manufacturers we endeavour to resolve all complaints in a fair and prompt manner.
We seek guidance from Trading Standards and other supporting authorities when attempting to resolve any dispute.
Utek Appliances is dedicated to providing our customers with the best service possible! We will continue to strive to make Utek-Solutions your first choice for the best products, lightning fast shipping, and superior customer service. We’ve partnered with world leaders in technology and security to provide you with an easy to use, fully interactive and secure on-line shopping experience.
We understand that you want to be part of the process throughout the order and delivery of your order. We always strive to provide you the best shopping experience possible.